Partnerships and Post-sale: Getting Creative to Drive Value Across the Insurance Value Chain
In essence, the nature of insurance remains unchanged – assessing risk and covering it in a way that delivers protection for the customer and profit for the insurer. It is the nature of some of those risks that are changing and the service expectations
that has evolved.
Eric Gewirtzman, CEO of Bolt Solutions Inc., summarizes: “The consumer’s behavior is the most important element. The way they
expect to buy is influenced by the level of service they get from other retailers. The traditional insurance experience is very different to what the consumer gets anywhere else."....
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